Security Notice

At Real Club Resorts, the safety, comfort, and peace of mind of our guests remain our highest priorities.

In light of recent national security developments reported in the media, we would like to provide clarity and reassurance regarding the situation in Quintana Roo.

We would like to confirm that there are no disruptions to tourism operations in the Cancún and Playa del Carmen area. Airports, transportation services, and public infrastructure continue to operate normally. All resort operations, guest services, and scheduled activities at our properties are proceeding without interruption.

Authorities maintain a coordinated and visible security presence across the state. These measures are precautionary in nature and form part of an ongoing national security strategy. We are in continuous communication with local authorities and industry partners and are closely monitoring developments. At this time, there is no impact on travel plans, hotel services, or guest experiences.

We encourage guests to rely on official communications and verified information sources for updates.

We look forward to welcoming you and remain fully committed to delivering the exceptional experience that defines Real Club Resorts.

Should you require any additional information, our Real Club team is available to assist you during office hours:

• 1-800-832-8033
  From the USA & Canada
• 800-546-7438
  From Mexico
• +52 (998) 287 5792
  From around the world